Tides guide library
Plan your visit and book with confidence
Practical answers for booking sessions, preparing for class, using gifts, and getting studio support.
10
Role-aware guides
9
Video walkthroughs
9
Featured guides
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Start with these guides
Book your first class
Choose a session, create or sign in to your account, complete intake, and confirm your first reservation.
Open guideCreate and manage your account
How sign-in, profile details, notification settings, bookings, credits, and support tickets stay connected.
Open guideGift certificates and redemption
Buy a gift certificate, send it to a recipient, and redeem gift value from the client account.
Open guidePackages and expiration
How prepaid packages work, where clients review them, and what admins should check before corrections.
Open guideAll guides
Procedures, walkthroughs, and answers available to your role.
Book your first class
Start HereFeaturedVideo · 1:13Choose a session, create or sign in to your account, complete intake, and confirm your first reservation.
Prepare for your first visit
Start HereFeaturedVideo · 1:22What to complete before arriving, what to bring, and how to help your instructor teach the right session.
Studio policies
Start HereFeaturedVideo · 1:35High-level booking, cancellation, account, intake, and support expectations for Tides clients.
Use the waitlist
BookingFeaturedVideo · 1:10How waitlist positions, offer windows, claim timing, and staff review work.
Gift certificates and redemption
BillingFeaturedVideo · 1:12Buy a gift certificate, send it to a recipient, and redeem gift value from the client account.
Packages and expiration
BillingFeaturedVideo · 1:14How prepaid packages work, where clients review them, and what admins should check before corrections.
Refunds and cancellations
BillingFeaturedVideo · 1:08What happens to bookings, credits, packages, and payments when a session or purchase is canceled.
Understand credits
BillingFeaturedVideo · 1:19How membership allotments, package credits, gift balance, and class-type eligibility affect booking.
Memberships and renewals
BillingHow recurring periods, credit usage, voluntary pauses, resumes, rollover, and billing dates work.
Create and manage your account
AccountFeaturedVideo · 1:14How sign-in, profile details, notification settings, bookings, credits, and support tickets stay connected.
Frequently Asked Questions
Short answers managed from the admin FAQ library.
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