Understand credits
How membership allotments, package credits, gift balance, and class-type eligibility affect booking.
Tides booking is credit-aware. The platform checks the client, the selected class type, capacity, intake requirements, and available credit before it creates a booking.
Understand credits
Read the Credits and Billing page: membership allotments, package credits, and how they're spent in order.
Transcript
Read the full video transcript
Read the credit bar Credits and Billing is one page, not several: it holds your credit summary, memberships, packages, retail history, gift balance, and payment methods together in one place rather than scattered across separate tabs you'd otherwise have to hunt through. The credit bar at the top breaks down what you have per class type, split into membership and package portions, with an Unlimited badge when a membership covers that class type without limit at all. Every number here is live, pulled straight from your real account rather than a cached snapshot that could be a day or two stale. Scrolling down from here reaches every other section this page covers, all on one continuous page rather than separate destinations. Understand spend order When you book, your membership allotment is used before a package credit, so you never lose a paid package credit while an included membership session is sitting unused and going to waste for the month. A Locked badge with a red Update Card link means a membership payment failed and its credits cannot be used until that failed payment is actually resolved through the billing portal. This spend order applies automatically every single time you book; there's no toggle anywhere to change which credit source gets used first, since it's designed to protect the credits you paid separately for.
Chapters
Credit order
Membership allotments are used before package credits. Package credits are selected according to the studio's configured priority rule, usually by the soonest expiration.
What clients should check
- The class type attached to the credit matches the session being booked.
- The package or membership is active and not expired.
- The remaining count is high enough for the booking.
- The account email matches the email used for purchase.
What admins should check
- Confirm identity before adjusting credit state.
- Check active packages, memberships, gift balance, and recent bookings together.
- Use comp, cash, refund, or adjustment actions according to what actually happened.
- Leave a reason that makes sense in the audit log.