Use the waitlist
How waitlist positions, offer windows, claim timing, and staff review work.
When a session is full, eligible clients can join the waitlist. If a spot opens, the platform promotes waiting entries into offered entries according to the studio's waitlist rules.
Use the waitlist
Join a full class, verify your live position, review a seat offer, and leave safely when plans change.
Transcript
Read the full video transcript
Review your current position Start on your account dashboard and find Your Waitlist. A waiting card names the class, date, and time, then shows your live numbered position in line. Open Leave to preview the consequence before changing anything: the confirmation explains that leaving gives up this position and that rejoining starts again at the back. Choose Cancel when you are only reviewing, and the card remains unchanged. Leave and rejoin a full session When your plans really change, open Leave again and confirm Leave Waitlist. The removal message proves the old entry is gone. Return to the exact session in the booking calendar: a class with no open spots is marked Full and offers Join Waitlist instead of Book. Select it once. The Added to waitlist message confirms the new entry without spending a class credit or creating a booking. Verify the entry and review an offer Return to Your Waitlist and verify that the newly joined session again shows a numbered position. A separate offered card replaces that position badge with Claim seat and, for a sequential offer, shows the real hold deadline. Claim seat is an exact booking link, not an automatic charge or reservation. Open it, review the matching session and confirmation dialog, then choose Cancel if you are not ready to finalize the booking. Remove an entry you no longer need Use Leave only when you no longer want that session. Select Leave on the numbered waiting entry, read the position warning one final time, and confirm Leave Waitlist. The success message is the visible proof that the entry was removed. Any other offered or waiting cards remain separate, so removing one session never clears your entire waitlist or affects an existing confirmed booking.
Chapters
- 1Join the waitlist from the booking flow when the session is full.
- 2Watch for an offer notification if a spot opens.
- 3Open Account and use Claim seat on the matching waitlist card.
- 4For a sequential offer, claim before the displayed hold deadline. For an all-at-once offer, book promptly because the spot remains first-come.
- 5If the offer expires, the next waiting client may receive the spot.
- 6If you no longer want the session, select Leave on the waitlist card and confirm Leave Waitlist. Your position is removed immediately.
Waiting is not the same as offered
Waiting entries stay queued until a cancellation or staff action creates an offer. A sequential offer starts its one-seat hold only when the notification is actually sent. An all-at-once offer never reserves a seat.