Use the waitlist
How waitlist positions, offer windows, claim timing, and staff review work.
When a session is full, eligible clients can join the waitlist. If a spot opens, the platform promotes waiting entries into offered entries according to the studio's waitlist rules.
Use the waitlist
Join a full class's waitlist and manage your position from the account dashboard.
Transcript
Read the full video transcript
Recognize a full class Browsing sessions works the same whether a class is open or full: a full session simply shows Join Waitlist instead of a book action, right on this same page, with no separate screen to navigate to. There is no separate claim screen when a spot opens, either: your studio's real notification style decides what happens next, either offering the spot to everyone waiting at once or to the next person in line, and either way the notification simply returns you to this same booking page to complete it. Joining the waitlist doesn't spend a credit; a credit is only checked and used once you actually claim an open spot. Manage your waitlist entry Your account dashboard lists any waitlist entries you currently hold, each with your real queue position pulled live from the schedule, not an estimate that could drift out of date. Selecting Leave removes you from that list entirely and immediately; there is no way to pause or reorder your own position from here, only to join or leave outright. If you're offered a spot, that same dashboard entry is where the claim window and countdown show up, so there's exactly one place to check for waitlist news throughout the whole process.
Chapters
- 1Join the waitlist from the booking flow when the session is full.
- 2Watch for an offer notification if a spot opens.
- 3Claim the offered spot before the claim window expires.
- 4If the offer expires, the next waiting client may receive the spot.
Waiting is not the same as offered
Waiting entries stay queued until a cancellation or staff action creates an offer. Offered entries have a claim window.