Cancellation & Rescheduling Policy

We understand plans change. Here’s how cancellations work at Tides Pilates.

Cancellation Window

You can cancel a booking free of charge up to the cancellation deadline (typically 12 hours before the session). Your credit will be fully restored.

Late Cancellations

Cancelling inside the cancellation window means your credit is forfeited. This policy helps us keep sessions available for other clients.

No-Shows

If you don’t show up for a booked session without cancelling, the credit is forfeited. Please cancel as early as possible so another client can take your spot.

How to Cancel

Go to My Bookings, find the upcoming session, and tap “Cancel.” You’ll see whether the cancellation is within or outside the window before confirming.